IA/ UX /AB Testing
CONSUMER FINANCE -CL [LATAM]
Quick, transparent, and trusted pre-approval
Quick, transparent, and trusted pre-approval
Avail financing easily with competitive EMIs and speed to get their desired car.
Understanding the business requirements, creating a scalable method, and managing the design for LATAM countries. Also plan to make sure to engage users, ensuring greater transparency, personalization, and reduction of cognitive biases in order to facilitate favorable loan decisions and build trust.
Target Metrics :
An automated and efficient way to manage loans
LMS will streamline processes by replacing multiple vendor software and manual Excel works performed by the Ops and Collection teams. LMS will integrate with all OLX Autos’ internal applications, allowing businesses to be data-driven.
To find the sweet spot between users’ needs and business goals, the design is usable, aesthetically appealing, and intuitive, to improve the end customer experience of post-loan approval satisfaction.
Target Metrics :
Note: This project is under NDA. Let’s discuss more in the discussion.
Digitizing, optimizing, and automating the loan process.
To make it more efficient and speedier than the legacy system, it is enabling the admin with streamlining and automating the loan origination, processing, and end-to-end loan approval management. Enhance user experience and address the current issues faced by internal users in Beclever. Make it easy and intuitive for the F&I user to easily capture data required for further processing.
Target Metrics :
Note: This project is under NDA. Let’s discuss more in the discussion.
Creating an experience for Star alliance customer
To meet the current user’s needs and improve the user experience with an understanding of business & technology challenges and incorporating the new branding of Star Alliance.
Impact
To help the buyer navigate through the app seamlessly,
also assist the user in achieving their goals and solving their pain points.
Virtual assistance can help in nudging the user during the journey with offers/ better deals/ push finance etc. Take feedback & give recommendations based on his last search and also ease of use for less tech-savvy users.
Target Metrics
The web portal of travel agent’s dashboard for better digital communication with the system.
TravelTriangle came with the requirements that many of the features launched were never explored by the agents. Secondly, the learning curve of their agents didn’t match with the system.
Enchasing the filter’s search result experience for better conversion.
We were constantly working to improve the search experience through the interface, taxonomy and algorithm improvements. Our objective was to get the different context of the use for filters to get the better result.
EKO network came up with a bold idea for a Fundu app.
What if a user who needed small amounts of cash in an emergency situation? For example, in case of a medical emergency at night, when most EKO agents were closed – could select a nearby user who had extra cash to pay for this, and receives it in exchange as a person-to-person (P2P) digital money transfer.
Just to show multi-displinary domain experience, please review the quick case study & snapshot for project overview.
Virtual training program for customer sales executive.
The challenge was to make the customer sales officer’s training intuitive in their learning & development banking process. WBT’s were used to get trained people, but it was very monotonous to play.
Big data framework for all analytics solutions to extract data.
Guavus, being a big data company wanted to build a general framework, where they can extract information from the data.
Redefining the user experience of home buying portal
Homesfy provides a property rental platform came with the requirement of re-designing their website and rental portal experience as per the current trends.