EKO network came up with a bold idea for a Fundu app.
What if a user who needed small amounts of cash in an emergency situation? For example, in case of a medical emergency at night, when most EKO agents were closed – could select a nearby user who had extra cash to pay for this, and receives it in exchange as a person-to-person (P2P) digital money transfer.
We were constantly working to improve the search experience through the interface, taxonomy and algorithm improvements. Our objective was to get the different context of the use for filters to get the better result.
I participated in multiple design sprints as a facilitator. My responsibility is to transform the team’s input resultant into shipped online tools, exploratory and conceptual research for future development.
TravelTriangle came with the requirements that many of the features launched were never explored by the agents. Secondly, the learning curve of their agents didn’t match with the system.
Project Quick Snapshot
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To comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. The information in this case study is my own and does not necessarily reflect the companies views.